Omnichannel Solution

Elevate your customer engagement with Thortech Digital's Omnichannel application. Seamlessly integrate WhatsApp, Email, and Social Media into a single centralized dashboard to boost operational efficiency and deliver an exceptional customer experience in the digital era.

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THOR OMNICHANNEL

Boost your customer service efficiency. With our Omnichannel platform, your support team can respond to messages from various platforms without switching apps. Centralized data, faster response!

Thor Omnichannel Dashboard
Integrated Platforms

Seamlessly integrate inbound and outbound calls directly into the system dashboard. Record conversations and monitor agent performance in real-time.

Manage all customer support emails and ticketing systems automatically in a single queue.

Covers Instagram DM/Comments and Facebook Messenger/Comments in one unified view.

Full support for official WhatsApp Business API and unofficial integrations.

Interact in real-time through web chat widgets or direct video calls.

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Our Omnichannel Advantages

Unified Dashboard

Satu layar untuk semua chat dari berbagai kanal.

Auto Distribution

Pembagian pesan otomatis ke agen yang sedang aktif.

Real-time Analytics

Pantau performa agen dan respon secara akurat.

Intuitive & No-Code Interface

Seamless User-Friendly Messaging Dashboard

Empower your team with a centralized dashboard designed for simplicity. Effortlessly orchestrate messaging scenarios across multiple channels with zero technical expertise.

Dashboard Omni
Real-time Analytics
Core Interface
Communication Control Center

Monitor all customer interaction metrics in real-time through full agent performance visibility on one intuitive screen.

  • Multi-platform data summary
  • Active agent status monitoring
  • Automatic daily performance reports
Ticket Omni
Automation
Unified Ticket Management

Smart ticketing system that automatically organizes messages based on priority, ensuring no requests are missed.

  • Auto-assignment to available agents
  • Automatic message categorization
  • Team response SLA tracking
Channel Omni
Connectivity
Multi-Channel Integration

Connect WhatsApp, Instagram, Facebook, and Email. Expand your business reach without increasing operational workload.

  • One-click integration
  • Unified Inbox
  • Official WhatsApp API support
Interaction Omni
CRM Data
Personalized Customer Interaction

Build strong relationships with synchronized customer data history, enabling targeted solution delivery.

  • Cross-platform conversation logs
  • Automated customer profiling
  • Interaction sentiment analysis
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Omnichannel Core Features

One platform for all your business communications.

Unified Chat Inbox

Reply to WhatsApp, IG, FB, and Live Chat messages from a single centralized dashboard.

Agent Collaboration

Easier team collaboration with chat transfer features and internal notes.

Chatbot & AI Integration

Automate 24/7 customer responses with smart chatbot integration.

Customer CRM Data

Automatically store customer conversation history and profile data.

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Free Trial Registration

Get THOR Omnichannel demo access for your business.