Unified Customer Messaging & Voice Platform

THOR OMNICHANNEL SOLUTION

Elevate your customer engagement with Thortech Digital's Omnichannel platform. Seamlessly integrate WhatsApp Business API, Email, Instagram, and Facebook into a centralized dashboard to boost team productivity and customer satisfaction.

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Enterprise Messaging

THOR OMNICHANNEL

Boost your customer service efficiency. With our Omnichannel platform, your support team can respond to messages from various platforms without switching apps. Centralized data, faster response!

Thor Omnichannel Dashboard
Saluran Terhubung:

Seamlessly integrate inbound and outbound calls directly into the system dashboard. Record conversations and monitor agent performance in real-time.

Manage all customer support emails and ticketing systems automatically in a single centralized queue.

Covers Instagram DM/Comments and Facebook Messenger/Comments in one unified customer interaction view.

Full support for official WhatsApp Business API with message templates, multi-agent assign, and official green tick verification.

Interact in real-time through customizable web chat widgets or direct video consultation calls on your portal.



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Keunggulan Sistem

Our Omnichannel Advantages

Engineered for high scalability, seamless integrations, and boundless conversation workflows.

Unified Dashboard

Satu layar terpusat untuk memantau dan membalas semua percakapan masuk dari berbagai kanal secara simultan.

Auto Distribution

Algoritma cerdas yang membagikan tiket pesan secara otomatis dan proporsional kepada agen yang sedang aktif bertugas.

Real-time Analytics

Laporan komprehensif untuk menganalisis Response Time, First Contact Resolution, serta metrik kepuasan pelanggan (CSAT).

Intuitive & No-Code Interface

Seamless User-Friendly Messaging Dashboard

Empower your team with a centralized dashboard designed for simplicity. Effortlessly orchestrate messaging scenarios across multiple channels with zero technical expertise.

Dashboard Omni
Real-time Analytics
Core Interface
Communication Control Center

Monitor all customer interaction metrics in real-time through full agent performance visibility on one intuitive screen.

  • Multi-platform traffic data summary
  • Active agent status & queue monitoring
  • Export-ready daily performance reports
Ticket Omni
Smart Queue
Automation
Unified Ticket Management

Smart ticketing system that automatically organizes messages based on priority, ensuring no customer requests are missed.

  • Auto-assignment to available agents
  • Automatic message categorization based on tags
  • Team response and resolution SLA tracking
Channel Omni
Multi Connection
Connectivity
Multi-Channel Integration

Connect WhatsApp, Instagram, Facebook, and Email instantly. Expand your business reach without increasing operational workload.

  • Easy account integration with secure auth
  • Single multi-channel Unified Inbox
  • Official WhatsApp API & Webhook support
Interaction Omni
360 Customer View
CRM Data
Personalized Customer Interaction

Build loyal relationships with synchronized customer profile history, enabling targeted and accurate solution delivery.

  • Comprehensive cross-platform conversation logs
  • Customer profiling data & internal agent notes
  • Customer trends & sentiment interaction analysis

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Omnichannel Core Features

One platform for all your business communications.

Unified Chat Inbox

Reply to WhatsApp, IG, FB, and Live Chat messages from a single centralized dashboard.

Agent Collaboration

Easier team collaboration with chat transfer features and internal notes.

Chatbot & AI Integration

Automate 24/7 customer responses with smart chatbot integration.

Customer CRM Data

Automatically store customer conversation history and profile data.

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